Privacy Policy

We collect information you provide directly to us when you use our website or engage with our services. This may include:

• Name, email address, phone number, and company name when you fill out a contact form or request a consultation.
• Project details and business requirements you share during discovery calls or through our intake forms.
• Billing and payment information when you engage us for services.
• Technical information such as your IP address, browser type, device information, and pages visited, collected automatically when you browse our website.

We use the information we collect to:

• Respond to your inquiries and provide the services you request.
• Communicate with you about your project, including updates, deliverables, and support.
• Send you relevant information about our services, only when you have opted in to receive such communications.
• Analyze website usage to improve our site performance, user experience, and content.
• Comply with legal obligations and protect our rights.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist us in operating our website and delivering our services, subject to confidentiality agreements.
• When required by law, regulation, legal process, or governmental request.
• To protect the rights, property, or safety of CustomCRMPros LLC, our clients, or others.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather usage data. Cookies are small text files stored on your device that help us understand how visitors interact with our site.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

We use the following third-party services that may collect and process data on our behalf:

• Google Analytics to analyze website traffic and usage patterns. Google Analytics collects information such as how often users visit our site, which pages they visit, and what other sites they used prior to arriving. We use this data solely to improve our website. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
• Resend for sending transactional and communication emails. When you submit a contact form or receive email correspondence from us, your email address and message content are processed through Resend's infrastructure.

These services have their own privacy policies governing the use of your information. We encourage you to review their policies.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Contact form submissions and inquiry data are retained for up to two years after your last interaction with us. Client project data is retained for the duration of the engagement and a reasonable period thereafter for reference and support purposes.

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal information.
• The right to opt out of marketing communications at any time.
• The right to data portability where applicable.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

If you have any questions about this privacy policy or our data practices, please contact us at:

CustomCRMPros LLC
Email: info@customcrmpros.com