CRM for E-Commerce & Retail
Unify customer data across channels to personalize experiences and drive repeat purchases.
In e-commerce and retail, the customer relationship extends across websites, stores, social media, and support channels. A custom CRM unifies all of these touchpoints into a single view that drives personalized experiences and repeat revenue.
Challenges We Solve
Common pain points in e-commerce & retail, and how a custom CRM eliminates each one.
The Challenges
- Customer data fragmented across online and offline channels
- No unified view of customer purchase history
- Generic marketing that doesn't reflect buying behavior
- Difficulty identifying and retaining high-value customers
Our Solutions
- Unified customer profiles across all sales channels
- Behavioral segmentation for targeted marketing
- Automated loyalty and re-engagement campaigns
- Customer lifetime value tracking and predictions
The Omnichannel Customer View
Every purchase, support ticket, email open, and website visit, all in one profile. Our retail CRMs create the unified customer view that modern commerce demands.
- Integration with Shopify, WooCommerce, and POS systems
- Purchase history and browsing behavior tracking
- Customer segmentation by value, behavior, and lifecycle
- Automated post-purchase and win-back campaigns
- Loyalty program management and rewards tracking
Data-Driven Merchandising
Use CRM data to inform product decisions, inventory planning, and promotional strategy. Know what your best customers want before they ask for it.
E-Commerce & Retail CRM Insights
Practical guides and best practices for e-commerce & retail CRM implementations.
What Our Clients Say
“Marketing attribution was a black box. Now we see which campaigns drive pipeline, which content converts, and what our actual CAC is by channel. Game changer.”
Michelle Park
VP of Marketing, NovaTech Solutions
Raleigh, NC
“ASIC compliance requirements meant off-the-shelf wouldn't cut it. Custom CRM with Australian data residency and full audit trails. Exactly what we needed.”
James Whitfield
Managing Director, Harbour City Advisors
Sydney, NSW
“ERP and CRM in sync. When a customer calls, anyone on the team can see order status, quality reports, and communication history. No more 'let me check and call you back.'”
Linda Tran
Operations Director, Pacific Plastics Inc
Long Beach, CA
“Our agents write more policies because the CRM handles all the follow-up. Quoting integration with our carriers means proposals go out in minutes, not days.”
Laura Donovan
Sales Manager, Heartland Insurance Partners
Omaha, NE
“Stakeholder management across municipalities, landowners, and regulators. Custom workflows for each relationship type. Our permitting timeline improved by 30%.”
Mark Sullivan
CEO, Atlantic Wind Partners
Portland, ME
“Candidate tracking, client relationships, and placement management in one system. Our fill rate improved 25% because nothing falls through the cracks anymore.”
Nicole Sanders
Managing Director, Keystone Staffing Solutions
Philadelphia, PA
“Fly-in/fly-out workforce management, equipment tracking, and client reporting. Our CRM handles the unique complexities of remote mining operations in WA.”
Emma Richards
Operations Manager, Outback Mining Services
Perth, WA
“Pet parent communication is everything in our business. Vaccination reminders, post-surgery follow-ups, and wellness plan tracking all automated. Our clients feel cared for.”
Dr. Rachel Green
Veterinarian, Paws & Claws Animal Hospital
Raleigh, NC
Ready to Transform Your E-Commerce & Retail CRM?
Book a free discovery call and we'll walk you through a solution tailored to your specific challenges.