Jira CRM Integration
Link Jira issues to CRM deals and support tickets so development work ties back to customer impact.
Your development team tracks work in Jira. Your sales and support teams track customers in your CRM. When those systems don't talk to each other, feature requests disappear into backlogs, bug reports lose customer context, and sales can't tell clients when their requested feature is shipping. We build a direct integration that connects Jira issues to CRM records so everyone sees the full picture: customer impact on the dev side, development progress on the sales side.
What We Connect with Jira
Specific data points and features we sync between Jira and your custom CRM. Not a generic connector that maps name and email and calls it done.
- CRM feature requests linked to Jira epics and stories
- Jira issue status changes reflected on CRM deal and contact records
- Customer-reported bugs from CRM creating Jira tickets with full context
- Sprint progress and release dates visible in CRM dashboards
- Customer count per feature request tracked in Jira for prioritization
- Jira resolution updates triggering CRM follow-up tasks for sales/support
How It Works
We integrate with the Jira REST API and build bi-directional linking between CRM records and Jira issues. Feature requests logged in your CRM create Jira stories with customer context attached. Status transitions in Jira push updates to linked CRM records. We build custom fields in both systems to track the connection, and configure automation so your support team can follow up with customers the moment a bug fix or feature ships, without watching Jira boards.
Benefits Over Off-the-Shelf Connectors
What you get with a custom Jira integration that no pre-built connector can offer.
Feature requests carry customer context into the dev backlog
Sales knows exactly when a client's requested feature is shipping
Bug reports from CRM include full customer data for faster resolution
Development prioritization informed by real customer impact data
No manual copy-paste between CRM tickets and Jira issues
Customer-facing updates triggered automatically when Jira issues resolve
What Our Clients Say
“Ad sales, subscriber management, and editorial workflow in one CRM. Our ad reps finally see subscriber engagement data that helps them sell smarter.”
Catherine Reed
Publisher, Beacon Media Group
New York, NY
“We built our product but managed sales in spreadsheets. The irony wasn't lost on us. Custom CRM with Stripe billing integration transformed our revenue operations.”
Emily Chang
VP of Sales, CloudStack Solutions
San Francisco, CA
“Our sales reps finally have visibility into production schedules. They can quote delivery dates accurately instead of guessing. Customer complaints about late deliveries dropped 60%.”
Greg Petersen
VP of Sales, Petersen Precision Components
Cleveland, OH
“The project management integration means we go from closed deal to kickoff without any manual handoff. Our team velocity improved measurably within the first quarter.”
Natasha Volkov
CEO, Bright Strategy Group
Washington, DC
“Quoting, booking, and tracking all in one system. Our sales team processes 3x more quotes per day than before, and nothing gets lost between departments.”
Tony Esposito
VP of Sales, Rapid Transit Logistics
Memphis, TN
“Customer self-service portal for tracking shipments reduced our inbound calls by 45%. Our team now focuses on exceptions instead of answering 'where's my freight?' all day.”
Margaret O'Neill
Operations Manager, Pacific Freight Solutions
Oakland, CA
“Our compliance team finally has real-time audit trails for every client interaction. The custom reporting dashboards give us insights our old CRM couldn't dream of.”
Michael Chang
Managing Partner, Apex Wealth Advisors
San Francisco, CA
“REA Group and Domain listings synced automatically. Buyer matching, open home management, and settlement tracking built for the Australian market specifically.”
Ben O'Connor
Director, Southern Cross Property
Melbourne, VIC
Ready to Connect Jira with Your CRM?
Book a discovery call and we'll walk you through exactly how Jira will integrate with your custom CRM: direct API, no middleware, built for your workflow.