CRM for Telecommunications
Subscriber management, service provisioning, and churn prevention for telecom providers.
Telecom companies manage massive subscriber bases where every interaction matters for retention. When your billing, provisioning, and support systems can't share data, your customer experience suffers. We build CRMs that create a single view of every subscriber.
Challenges We Solve
Common pain points in telecommunications, and how a custom CRM eliminates each one.
The Challenges
- Subscriber data spread across billing, provisioning, and support
- Churn detected after cancellation, not before
- Upgrade eligibility not surfaced to sales proactively
- Trouble ticket resolution disconnected from customer history
Our Solutions
- Unified subscriber profiles across all systems
- Predictive churn modeling with retention intervention workflows
- Automated upgrade eligibility and upsell campaigns
- Integrated trouble ticket management with SLA tracking
One Subscriber, One View
Service plans, billing history, support tickets, usage data, and interaction history in one profile. When a subscriber calls, your team sees the complete picture instantly.
- Unified subscriber profiles with service and billing data
- Usage analytics with plan optimization recommendations
- Trouble ticket management with SLA enforcement
- Network issue correlation with customer impact analysis
- Self-service portal for plan changes and bill payments
Save Before They Leave
Usage patterns, billing complaints, and support frequency feed into churn prediction. At-risk subscribers get targeted retention offers before they start shopping competitors.
What Our Clients Say
“Corporate training sales require long relationship building. Our CRM tracks every touchpoint across months-long sales cycles. Nothing falls through the cracks.”
David Olsen
Executive Director, Summit Professional Training
Denver, CO
“Case management for 400+ youth participants with outcome tracking for our funders. The custom dashboards show real impact metrics that help us win more grants.”
Samantha Reed
Program Manager, Youth Thrive Alliance
Kansas City, MO
“Group sales and event booking used to live in spreadsheets. Now the entire pipeline from inquiry to post-event follow-up is tracked and automated.”
Derek Christiansen
Director of Sales, Mountain View Resorts
Park City, UT
“Managing 8 locations used to be a nightmare. Now every therapist, every patient, every insurance claim is tracked in one system. The reporting alone saves us 20 hours a week.”
James Russo
CEO, Allied Physical Therapy
Denver, CO
“Guest preferences, booking history, and loyalty status all in one profile. Our front desk staff deliver personalized experiences that keep guests coming back.”
Maria Santos
General Manager, The Waverly Hotel Group
Miami, FL
“Fleet management, customer quoting, and load tracking integrated. Our dispatchers handle 40% more loads because the CRM eliminates manual coordination.”
Victor Okafor
Operations Director, Okafor Logistics Group
Atlanta, GA
“Scheduling 300+ temps across 50 client sites was a logistical nightmare. The custom CRM handles shift matching, availability, and client billing automatically.”
Tanya Jeffries
Operations Manager, Metro Temp Services
Atlanta, GA
“We tracked everything in Notion and Google Sheets before this. Now our pipeline, projects, and time tracking are all connected. Revenue forecasting actually works now.”
Amanda Walsh
Managing Director, Stratosphere Consulting
Atlanta, GA
Ready to Transform Your Telecommunications CRM?
Book a free discovery call and we'll walk you through a solution tailored to your specific challenges.