CRM for Fitness & Wellness
Membership management, class scheduling, and retention automation for fitness and wellness businesses.
Fitness businesses lose members to apathy, not competition. When someone stops showing up, you have a narrow window to re-engage them before they cancel. We build CRMs that detect disengagement early and automate the save.
Challenges We Solve
Common pain points in fitness & wellness, and how a custom CRM eliminates each one.
The Challenges
- Member churn detected too late to intervene
- Class scheduling disconnected from member preferences
- No personalized communication based on member activity
- Multiple tools for scheduling, billing, and communication
Our Solutions
- Attendance-based churn prediction with automated outreach
- Class scheduling with waitlists and preference matching
- Personalized communication triggered by member behavior
- Unified platform for scheduling, billing, and CRM
Retain Before They Quit
Attendance patterns, check-in frequency, and class booking behavior feed into a risk model. At-risk members get personalized outreach: a free PT session, a class recommendation, or a simple check-in from their trainer.
- Attendance tracking with churn risk scoring
- Automated re-engagement campaigns for at-risk members
- Class and trainer preference tracking
- Personal training package management and scheduling
- Membership billing with freeze, cancel, and upgrade workflows
Grow Revenue Per Member
Personal training, merchandise, supplements, workshops: track every revenue stream per member. Upsell automation surfaces the right offer at the right time based on member behavior.
What Our Clients Say
“Client review meeting prep used to take 2 hours per meeting. Now the CRM generates a complete client brief with portfolio changes, life events, and action items in 5 minutes.”
Arthur Simmons
Founder, Simmons Wealth Management
Scottsdale, AZ
“Patient retention increased 28% since we implemented automated appointment reminders and personalized follow-up sequences through our custom CRM.”
Dr. Angela Foster
Medical Director, Coastal Women's Health
Jacksonville, FL
“Moving from Salesforce to custom saved us $4,200 per month and gave us a system that actually matches our transaction workflow. Should have done it years ago.”
Marcus Thompson
Operations Director, LakeView Real Estate
Chicago, IL
“Guest preferences, booking history, and loyalty status all in one profile. Our front desk staff deliver personalized experiences that keep guests coming back.”
Maria Santos
General Manager, The Waverly Hotel Group
Miami, FL
“Multi-location practice management with centralized patient records. Treatment acceptance rate improved 35% with automated follow-up on presented treatment plans.”
Dr. Ahmad Hassan
Lead Dentist, Smile Design Studio
Houston, TX
“Service reminders, recall notifications, and maintenance history all automated. Our service bays are booked solid and customers love the proactive communication.”
Vanessa Brooks
Service Manager, Elite Auto Care
Charlotte, NC
“Foster family management, case tracking, and donor relationships in one system. We can show funders exactly how their dollars create outcomes. Grants increased 40%.”
Diane Foster
Executive Director, Children's Hope Alliance
Charlotte, NC
“Lead management across 3 dealerships in one system. Internet leads get routed to the right salesperson in seconds and follow-up is completely automated.”
Jim Taggert
Dealer Principal, Taggert Auto Group
San Antonio, TX
Ready to Transform Your Fitness & Wellness CRM?
Book a free discovery call and we'll walk you through a solution tailored to your specific challenges.